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Effective Practice Management: A Team Approach to Making Life Easier

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Friday, June 8, 2012


Steven C. Reynolds, D.D.S., M.S.B.A.

Course Overview

Ensure success in your dental office. Fee pricing strategies, effects of discounting fees and PPO participation will be analyzed, as well as tracking metrics, office organization and scheduling strategies. The culmination will be an in-depth discussion of emotional IQ and how it affects communications and relationships with your patients and staff.

This course will be given by a dentist with over 32 years of clinical experience who began his career with himself and a receptionist and grew his practice to a staff of 42 employees, 4 doctors, and a 4,000 square feet facility with over 9,000 patients.

Course Objectives

At the completion of the course participants will be able to:

  • Understand various pricing strategies, the effects of discounts and how supply and demand affect their pricing schema.
  • Recognize and improve emotional IQ of staff and patients.
  • Understand office organization and the value of huddles and staff meetings.
  • Understand practice metrics and know which metrics to track and how to track them.
  • Understand effective patient scheduling strategies.


The Inn at St. John's, Plymouth, MI
Click here for directions


Includes continental breakfast and lunch.
Dentist - $230; Allied - $125
UDM Alumni: Dentist - $207; Allied - $112.50

If you choose to pay for a continuing education course by check, please note that the check must be received by UDM within ten (10) days of registration. If the check is not received within ten (10) days of registration, we will assume that you are no longer interested in the course and will remove you from the course roster and you will forfeit your held seat. If you register less than ten (10) days prior to the start of a course, payment will be accepted up to the course start time. If additional time is required, please contact 313-494-6626 prior to registering to make a payment arrangement.


9:00 AM to 4:00 PM; Registration table opens half an hour before the course begins.

CDE Credits

6 hours (Lecture)

Registration Policy

For your convenience you may register up until 3:00 p.m. on the day prior to the start of the course with no additional charge. An additional non-refundable fee of $20 dollars per person, per course will be assessed to any registrations received after 3:00 p.m. the day prior to a course or to any same day or walk in registrations.

Refund and Cancellation Policy

Unless otherwise posted, a full refund less $25 will be granted if notification of cancellation is received by the Institute for Advanced Continuing Dental Education office two weeks (14 or more days) prior to the start of the course. If a cancellation is received less than two weeks (13 or less days) prior to the start of a lecture only course, a full refund less $100 will be granted. If a cancellation is received less than two weeks (13 or less days) prior to the start of a hands-on course, no refund will be granted.  Refunds cannot be given for same any day cancellations or no-shows.

Click here to visit our updated general information and policy page.

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