Event Information

Products & Promises: Making Informed Recommendations to Your Patients AND Providing 'WOW' Service for Your Patients! (PA107-1209)

Friday, December 04, 2009

Presenter

Course Overview - Products & Promises: Making Informed Recommendations to your Patients

Dental professionals have seen a "boom" in homecare products and in-office treatment options for patients.  With over 250 varieties of toothpaste on the market, one can understand how confusing it can be for consumers.  Now more than ever, it is important for dental hygiene professionals to be well-prepared and well-informed to help patients make decisions about their care.  This course will present current therapeutic oral care products currently promoted by the media and sales representatives and discuss how the dental hygienist can evaluate the effectiveness, safety and appropriateness for individual patients.

Course Objectives - Products & Promises: Making Informed Recommendations to your Patients

At the completion of the course participants will be able to:

• Discuss procedures to evaluate evidence of claims
• Discuss commonly used products in dental hygiene practice and what to recommend to patients
• List evidence based resource websites for patient and product information

Course Overview - Providing 'WOW' SERVICE for Your Patients!

Are you delivering service to your patients that make a positive, lasting impression?   Do you know what good service is from your patient's point of view?   Does your patient service make your practice "stand out" from all of the others? Join Rebecca Wilder as she discusses essential ingredients for providing service to patients that will be pleasing and successful in today's business climate.

Course Objectives - Providing 'WOW' SERVICE for Your Patients!

At the completion of the course participants will be able to:

• Understand the 3 vital rules about patient service
• Discover four secrets about patient behavior
• Discuss what patients must know about periodontal disease
• Discuss essential oral hygiene products to recommend to patients

Location

The Hotel Baronette, Novi, MI

Tuition

Dentist - $230; Allied - $125 (includes continental breakfast and lunch)

Times

9:00 AM to 4:00 PM; Registration table opens half an hour before the course begins.

CDE Credits

6 hours (Lecture)

This course is supported in part by an unconditional education grant from Procter and Gamble Professional Oral Health/Crest/Oral-B.