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The Art of Giving Great Service

March 31, 2017



Zing Train Faculty

Course Overview

Participants will learn the Art of Giving Great Service as taught by the nationally recognized service providers of Zingerman's through their ZingTrain experts.  This uniquely customized course will focus on taking YOUR practice to the next level.  You will acquire new tools and techniques while learning how to implement organizational change. This top-notch training will offer food for thought and tools for immediate implementation.  It is an opportunity to invest in your practice by learning how to create and nurture a culture of great customer service.   If you are interested in bringing your dental team, we are happy to host; non-alumni are always welcome to attend our courses.


The Inn at St. John's, Plymouth, MI
[Click here for directions]



For your convenience, a block of rooms has been reserved at The Inn at St. John's. To receive the discounted rate of $139+ tax please call 734-414-0600 and identify yourself as part of the University of Detroit Mercy Alumni Day event when making your reservation. If you prefer to make a reservation online, you can use the discount code 10K1C0. Note reservations need to be made by March 8, 2017.


Includes continental breakfast, Alumni Day Networking Luncheon, and the Dean's Reception:

Dentist - $150/$200*
Hygienist & Assistant - $100/$150*

* If registering after March 1, 2017


If your graduation year ends in “2” or “7”, plan to attend your reunion which will be held the evening of Alumni Day.  Although we coordinate the main event for each class, we encourage you to get involved in the planning process to help ensure your class is well represented. To help plan your class reunion, contact Kimberly Raleigh: kimberly.raleigh@udmercy.edu or 313-494-6694.

Alumni - $50
Guest - $50

Alumni Day and Reunions are at no cost to Alumni celebrating a 50 year (and over) reunion.

If you choose to pay for Alumni Day by check, please note that the check must be received by Detroit Mercy Dental within ten (10) days of registration. If the check is not received within ten (10) days of registration, we will assume that you are no longer interested in attending and will remove you from the course roster and you will forfeit your held seat. If you register less than ten (10) days prior to the start of a course, payment will be accepted up to the course start time. If additional time is required, please contact 313-494-6626 prior to registering to make a payment arrangement.


Schedule of Events:

7:30am - 8:30am

Registration and Continental Breakfast

8:30am - 8:40am

Greetings and Introductions
Theodore Degenhardt III, DDS '79
President, Detroit Mercy Dental Alumni Board

8:40am - 12:00pm

The Art of Giving Great Service
presented by ZingTrain

12:00pm - 1:00pm

Alumni Networking Luncheon
Research Poster Presentations

1:00pm - 1:30pm

1:30pm - 1:50pm

1:50pm - 4:00pm

Student Panel Discussion
Current Detroit Mercy Dental and Dental Hygiene Students

School of Dentistry Update

Mert N. Aksu, DDS, JD, MHSA
Dean, Detroit Mercy Dental

The Art of Giving Great Service
presented by ZingTrain

4:00pm - 5:30pm

Dean's Reception

5:30pm - 10:00pm

Reunion Dinner
(for classes ending in a 2 or 7)

Omicron Kappa Upsilon (OKU) Installation Banquet

CDE Credits

7 total CEUs (Lecture)

Refund and Cancellation Policy

A full refund less $25 will be granted if notification of cancellation is received by the Institute for Advanced Continuing Dental Education office two weeks (14 or more days) prior to the start of the course. If a cancellation is received less than two weeks (13 or less days) prior to the start of the course, a full refund less $100 will be granted. Refunds cannot be given for same any day cancellations or no-shows.

Click here to visit our updated general information and policy page.

Alumni Day is made possible in part by sponsorship from the following sponsors: